Business Entities
This agreement applies to all services provided by Justine Whitchurch Enterprises, TLF The Life Factory Pty Ltd, or Justine Santowiak (referred to as ‘we’, ‘us’, ‘our’).
1. Introduction
By engaging with our services—including but not limited to digital programs, personal coaching, training protocols, or wellness resources—you agree to the following Terms and Conditions. This agreement is legally binding and should be read carefully before participation.
2. Definitions
- ‘We’, ‘Us’, ‘Our’ – Refers to Justine Whitchurch Enterprises, TLF The Life Factory Pty Ltd, or Justine Santowiak.
- ‘You’, ‘Your’, ‘Client’, ‘Athlete’ – Refers to the individual accessing or purchasing services.
- ‘Services’, ‘Programs’, ‘Content’, ‘Protocols’ – Refers to all coaching, training, nutrition, wellness, sobriety, or personal development offerings.
3. Nature of Services
Our services are grounded in lived experience relating to alcohol recovery, fitness, and lifestyle transformation. We are not licensed doctors, psychologists, psychiatrists, addiction counselors, or dietitians, and do not provide medical advice, treatment, or diagnosis.
4. Disclaimer
- All guidance is educational, motivational, and based on personal experience.
- Services are not intended to replace therapy, medical, or psychological treatment.
- Exercise and nutrition guidance is to be used at your discretion and risk.
- Medical clearance is strongly advised before beginning any health or fitness protocol.
- We make no claim to treat, diagnose, or cure any medical or mental health condition.
5. Results Disclaimer
Results are not guaranteed. Outcomes depend on your effort, engagement, background, and consistency. No specific results are promised or implied.
6. Assumption of Risk
- All physical activity carries risk, including but not limited to injury, illness, or aggravation of existing conditions.
- Meal plans and suggestions are general in nature and not tailored for individual allergies, intolerances, or medical conditions.
- You assume full responsibility for your participation and are advised to stop any activity that causes discomfort or harm.
- As this is a self-paced program, all actions—including training, meal planning, or lifestyle shifts—are undertaken independently and at your discretion. We are not responsible for consequences that arise from such independent actions.
7. Medical Suitability & Mental Health
If you are currently diagnosed with, or being treated for, conditions such as suicidal ideation, schizophrenia, BPD, DID, or other complex psychological conditions, you must seek clearance from a qualified mental health professional before participating.
We do not provide support for crises, nor should our services be used as an alternative to professional psychiatric care.
8. Payments
- Full payment or installment agreements must be honoured.
- No refunds will be issued unless explicitly stated.
- Choosing to withdraw from the program does not relieve you of payment obligations.
- Rescheduling of booked sessions must be done in advance. No-shows or cancellations will not be refunded.
9. Intellectual Property
All materials—digital, printed, or otherwise—are the property of Justine Whitchurch Enterprises, TLF The Life Factory Pty Ltd, or Justine Santowiak.
You may not share, reproduce, or distribute any content without written permission. This includes frameworks, guides, recorded materials, and tools provided within coaching programs.
10. Confidentiality
- All private sessions and communications are held in confidence.
- Group sessions require mutual respect for privacy; breaches will not be tolerated.
- Confidential information obtained from participants will be maintained indefinitely unless disclosure is legally required.
- You agree not to share any details about other clients or proprietary processes without express consent.
11. Limitation of Liability
To the fullest extent permitted by law, we disclaim any liability for injuries, losses, or damages arising directly or indirectly from participation in our services.
You acknowledge that your participation is voluntary and undertaken at your own risk.
12. Governing Law
This agreement is governed by the laws of Australia. It may not be modified unless in writing and agreed upon by both parties. Any legal disputes will be handled within your relevant state or territory.
13. Responsibility
By participating in any of our services or programs, you acknowledge and accept full responsibility for your personal growth, choices, and transformation. You understand that:
- You are solely responsible for how you apply the tools, guidance, and content provided.
- All progress, change, or lack thereof is a result of your own actions, inactions, decisions, and consistency.
- We are here to support and guide you, but we do not—and cannot—do the work for you.
- You are 100% accountable for your engagement with the program, including completion of tasks, implementation of strategies, and participation in any activities or check-ins.
You confirm that you have read this agreement thoroughly, understand it fully, and agree to be legally bound by these responsibilities as a condition of participation.